Support & Maintenance

Australia wide, we provide professional web design, support and web updates.

• Easy to get updates completed for you, quickly and easily
• Save time and headaches trying to do updates yourself
• Total support so you can focus on running your practice

7 Days a week support

We are ready to answer your calls and act fast.

We always provide fast, efficient, professional, personal service. You can email or call us Monday to Sunday, 9am to 7pm.

We strive every day for immediate responsiveness, strategic accuracy, bottom-line reliability and personal courtesy.

Our Excellent ongoing client support

• We are available 7 days a week to help our clients.
• Whenever you need help, we are available.
• Office days are Monday to Saturday.
• All clients are given our after-hours number for urgent help.

When you require updates, we make it affordable

• It’s only $22 (includes GST) for 10 minutes.
• This allows you to get our help quickly and not get charged for a full hour like most agencies do.
• There is no other design agency in Australia that only charges for 10 minutes at a time.
• This gives you the ability to make small changes at any time, at low cost.
• We do not lock you into ongoing and unnecessary maintenance payments like some agencies; you only have to pay when you use our service.  This equals great value and support for our clients.

Updates completed fast

• We complete 95% of update requests the same day.
• Updates are always completed within 2 working days.
• 95% of updates are completed the same day.
• If you have an urgent update we aim to get it completed for you within 1 hour.
• Time consuming updates are completed within two business days.
• If you have a urgent dead-line we will gladly spring into action and do everything possible to help you achieve it.

Our easy web updates management system

• We keep a time sheet for you, which is available to you online at all times.  It’s totally transparent.
• You simply email or phone us anytime with an update and you’ll receive priority service.
• As soon as we receive your request to make an update to your website, we will ensure that any minor changes, updates, revisions and fixes are completed right away.  Usually done on the same day.
• One of the great advantages of our easy time sheet system, is you can contact us anytime to make small or large updates.  We simply complete the updates for you and add the time taken to your time sheet.
• We charge in 10 minute blocks which is great value.
• You are welcome to view your time sheet at any time so you can see exactly what has been done and how long it took to complete.
• Often for major updates we provide a quote first.  That way the client never gets surprised with larger than expected billings.
• We bill at the end of each month for web updates and support.  Sometimes for small amounts that do not reach the threshold, we let it roll over to the next month.